Our employees' primary goal is to respond to your
inquiries, whether they be about your order, our product, or simply to ask more general
questions. We want to give you a fast and clear response that will help you get the most out of
your time.
You Can Reach Us Through the Following Customer Support Channels:
Email-support@derila-ergo.com
Phone-(404)678-8537
Our staff is well-trained and ready to assist you with any questions you may have related to
purchasing the product.
What Can We Do For You?
We can assist you with:
• Tracking your orders, shipment status, and updates
• Returning items you do not want
and/or needing a refund for them
• Questions about the products and how to use them
•
Questions regarding your payment and billing
• General questions regarding customer service
issues
It is our duty and responsibility to ensure that your experience purchasing our products is
as good and easy as possible.
How Fast We Will Respond To You
We try to answer your questions as quickly as we can and will get back to you as fast as
humanly possible.
• Most emails will receive an answer within 24-48 hours, with response
times extending during peak times.
Thanks for your understanding and patience on our response times.
Before Contacting Us
To make processing your customer support inquiries easier for us, it would be beneficial for
you to include your:
• Order Number
• Email Address Used For Your Order
• Clear Description of Your Request
for Customer Care
This will help our customer care department work more effectively and efficiently to help
resolve the issue(s).
What We Will Do For You
The satisfaction of our Customers is our top priority. We are committed to providing
exceptional support & ensuring that every customer receives a positive customer experience.