While we would like for you to keep your Derila Ergo
pillow, if you decide not to keep it and want to return it, you
have options! If you would like to return the pillow, please be aware that we have put
together the following guidelines for doing so:
1. Return Eligibility
To be considered eligible for a return, you must request your return within 60 days of
receiving your Derila Ergo pillow.
You may be eligible to return your item under the following circumstances:
• The apparel product was received defective
• The merchandise you received was incorrect.
• The merchandise did not meet your expectations.
• The merchandise you bought did not work for you.
We want to provide a hassle-free experience for customers returning merchandise.
2. Return Request Process
To facilitate and process returns, please complete the following steps:
Step 1: reach out to customer support and provide the order details
Step 2: Customer service will review your return request and provide
instructions for returning the merchandise.
Step 3: Pack merchandise securely for shipping to the address listed in the
email you received from customer support.
Step 4: Once merchandise is received, it will be inspected, and our
customer service department will process your return accordingly.
Important: Before sending any items for return, you must receive authorization from a
representative from customer service.
3. Refund Processing
Refund processing will begin once the returned item has been received and inspected
• Refunds will be issued to the original payment method
• Your payment provider will determine how long it will take to process your refund
• A notification will be sent to you once the refund has been finalized
Every effort will be made to process refunds as rapidly as possible.
4. Important Conditions
Note the following conditions prior to returning an item:
• Shipping Costs To Return An Item Are The Responsibility Of The Customer
• An Original Shipping Fee is Not Refundable
• Returned Items Must Follow The Directions Provided By Our Support Team.
• Failure To Follow Return Directions May Result In Delayed Or Denied Refunds.
5. Exchanges (If Applicable)
In certain situations, we may provide an exchange rather than a refund, such as if:
• The Item is Defective Or Damaged
• You Were Sent The Wrong Product
Please Contact Our Support Team For More Information About Exchange Options.
6. Don't have Your Refund?
• Check your bank account once more.
• Contact your payment processor (processing times may differ).
• Contact your bank for more information.
If you have checked and still do not see your refund, please reach out to customer support
for assistance.
7. Need Help?
If you have any questions about returning or getting back a refund, our customer service
would like to assist you in any way possible.